How to show empathy through digital health apps

Empathetic app design encourages patients to stick to a treatment plan, empowers them to participate in their own care and improves their health.

This app for overactive bladder encourages patients for participating in their treatment. [Image courtesy of TXI]

Rex Chekal, TXI

Adoption of digital health tech has exploded during the pandemic, but the story is different for digital health apps.

Just 18 percent of patients used a digital health app in 2021, a major drop from previous years. One reason for lagging adoption? A lack of empathy in design.

Using a digital health app can be a highly personal experience, and patients want an app that makes them feel cared for.

With an empathy-first approach to app development, digital health leaders can boost app adoption, which helps patients adhere to treatment protocols and leads to better health outcomes.

Listen to your users

Many digital he…

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