By Nye Canham and Dhanial Salim, Emergo by UL
Usability testing is a mainstay in the application of human factors engineering (HFE) to medical device design. However, while regulatory requirements for usability testing keep developing, the application of usability testing in the medical industry has remained fundamentally unchanged since its adoption.
With the release of generative artificial intelligence (AI) chatbots bringing AI to the forefront of public attention and continued fast-paced technical innovation in the medical industry, current approaches to usability testing may begin to appear antiquated. Furthermore, it brings into question whether traditional usability testing approaches can keep pace and remain effective tools t…