Philips adds Medchat’s live chat and chatbot to its Patient Navigation Manager

[Image from MedChat]Royal Philips (NYSE:PHG) announced today that it is collaborating with MedChat to integrate live chat services into its Patient Navigation Manager.

Amsterdam-based Philips’ collaboration with MedChat aims to utilize the live chat and AI-powered chatbot services to help improve call center efficiency and increase the speed at which patient inquiries are resolved, according to a news release.

The combination enables Philips customers in North America to create automated communication workflows that function alongside patient access and call center operations, while hospital and outpatient clinics can now digitally navigate patients from the time an order is placed to when it is scheduled and completed through follow-up.

Patient Navigation Manager uses HIPAA-compliant SMS, email and voice messages to automatically guide patients through their care journey, offering them the ability to perform complex tasks by linking directly with liv…

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