By Lynn Miranda, Sales Manager for All Packaging Machinery Corp, Ronkonkoma, NY.
The customer’s level of confidence and trust is everything. This especially occurs when supplying pouch-sealing machinery for the medical and pharmaceutical industry. I have been taught to evaluate the application and discuss the features of the validation medical pouch-sealing machinery side-by-side to the less sophisticated model band sealers available.
The main goal is to work with All Packaging Machinery applications engineers and review all the customers’ requests and specifications for the new APM pouch sealer for which they have requested a quotation. After confirming all the customer requirements, a choice is made for the best suited pouch sealer for their application.
The first request from engineering is to ask for a description and photos of the actual pouches to be sealed on the new pouch sealing machinery. Depending on the end user’s needs, some applicat…